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FAQ

frequently asked questions (FAQ)

 

general questions

Q: where do you ship to?
A: we currently ship to eu, uk, usa, canada, and australia. shipping rates and delivery times vary depending on your location.

Q: how long does shipping take?
A: shipping times depend on your location and the shipping method selected at checkout. typically:

  • domestic (same country): 3-7 business days
  • international: 7-21 business days

please be aware that we process your orders ourselves which is why it could take a little bit longer.

Q: how much does shipping cost?
A: shipping costs are calculated at checkout based on your location.

  • germany: 4,00 €
  • eu: 9,00 €
  • uk: 11,50 €
  • usa, canada, australia: 16,00 €

 

 

orders & payments

Q: what payment methods do you accept?
A: we accept major credit/debit cards and paypal.

Q: can i change or cancel my order after placing it?
A: if your order hasn’t shipped yet, we may be able to modify or cancel it. please contact us as soon as possible at info[at]innercinema.de.

Q: do you offer refunds or exchanges?
A: we accept returns or exchanges within 14 days of delivery, provided the item is in original condition. contact us before returning any items.

 

 

merchandise & products

Q: what sizes do your apparel items come in?
A: our apparel comes in the following unisex sizes:

  • small (s)
  • medium (m)
  • large (l)
  • extra large (xl)

Q: will you restock sold-out items?
A: some items may be restocked, while others are limited edition. follow us on social media or sign up for our newsletter to stay updated.

Q: how do i take care of my band merch?
A: we recommend washing apparel inside out with cold water and air drying to preserve the print.

 

 

customer support

Q: who do i contact if i have an issue with my order?
A: you can reach us at info[at]innercinema.de or through our social media dms. we’ll do our best to help!

Q: do you offer gift cards?
A: not at the moment, but we’re working on it!

Q: can i buy your merch at your shows?
A: yes! we usually have a merch table at our gigs, and sometimes exclusive items are available only at live shows.